Worry-Free Purchase: Extra Protection for Your Peace of Mind
At Simple Moderne, we’re committed to ensuring your satisfaction. That’s why we’ve introduced our Worry-Free Purchase option. For a small fee, you can add this extra layer of protection to your order, offering you full coverage in the event your item does not arrive as described, including any loss or damage during transit.
Why Choose Worry-Free Purchase?
- Full Refund Guarantee: Receive a full refund if your order is lost, damaged, or doesn’t arrive as described.
- Hassle-Free Claims: Enjoy peace of mind knowing that any issues will be resolved quickly and efficiently, without extra steps on your part.
- Optional Convenience: While our standard shipping already includes insurance, Worry-Free Purchase offers an added level of convenience, ensuring a smooth and stress-free experience.
You can easily add the Worry-Free Purchase option to your order on the cart page. This is entirely optional and provides an extra safety net for those who want the utmost protection. Even if you choose not to add this feature, rest assured that your order is still insured, but this option simplifies the process and offers quicker resolution.
Explore Shipping Options by Country
Netherlands:
Mondial Relay Point Relais - €2.99PostNL Standard - €5.99
DPD Shop2Home - €5.99
Italy:
Poste Italiane - €4.99France:
LaPoste - €1.99Austria:
Post AG - €2.99Spain:
Correos - €2.99
Germany:
Deutsche Post / Hermes - €2.99Belgium:
bpost - €2.99Portugal:
PostNL Parcel EU - €11.99Ireland:
PostAn - €1.99United Kingdom:
EVRI - 1.99 GBP
USA:
USPS - 4.99 USD 8 to 16 daysFinland
Posti - €4.99Sweden:
PostNord - €3.99Denmark:
PostNord - €2.99Norway:
Posten - €4.99Switzerland:
Swiss Post - €4.99Luxembourg:
POST Luxembourg - €2.99Slovenia:
DPD Shop2Home - €14.99DHL Parcel Connect - €16.99
Malta, Cyprus, Lithuania, Estonia, Iceland, Romania:
PostNL Parcel EU - €14.99
Australia
Australia Post - 4.99 AUD
New Zealand
NZ Post - 4.99 AUD
Shipping Policy
Please take note of the following information regarding our shipping policy:
Estimated Shipping Times: The estimated delivery times provided at checkout are indicative only and are not guaranteed. Actual shipping times may vary due to factors beyond our control, including customs delays, local courier issues, and other logistical challenges.
Insurance for Lost Deliveries: All purchases include optional worry-free shipping insurance to protect against lost deliveries. Tracking information must confirm that a parcel is lost for insurance coverage to apply. If insurance is not selected, Simple Moderne cannot assume responsibility for incidents after a package is marked as delivered.
Customer Responsibility for Address Accuracy: It is the customer's responsibility to provide an accurate and complete shipping address where goods can be securely delivered. Simple Moderne cannot be held responsible for packages returned due to inaccurate addresses.
Returns Due to Incorrect Address: If a parcel is returned to us or lost because of an incorrect address provided by the customer, we will issue a refund minus 10% for transaction and handling costs.
Parcel Pickup Responsibility: The customer is responsible for collecting parcels from their designated parcel shop if they have chosen this delivery option.
Unclaimed Parcels: If a parcel is not claimed by the customer and is returned to us, we will refund the purchase amount minus the initial shipping fee and the incurred return costs.
Shipping Fees on Returns: If a customer returns part or all of their order, the original shipping fees paid will not be refunded.
P.O. Box Deliveries: Due to signature requirements on most of our shipments, we cannot ship to P.O. boxes.
Delivery Discrepancies: In the event that a parcel is marked as delivered but the customer reports it as not received, Simple Moderne will conduct an investigation. During this process, we will not issue an immediate refund. Instead, our standard procedure is to offer a re-shipment of the item to the original address or an alternative address if preferred. This approach helps protect against fraud while providing a prompt resolution for our customers.
