Simple Moderne Return Policy
At Simple Moderne, we value your support and aim to make your shopping experience seamless and rewarding. Our return policy reflects our dedication to quality, sustainability, and mindful fashion practices.
Our Philosophy
We believe in intentional purchases and a sustainable approach to fashion. While not every item may be perfect, we encourage thoughtful decisions to minimize unnecessary returns and reduce waste.
Starting Your Return
Returning an item is quick and easy:
- Enter your email and verification code to access your order details.
- Select the items you wish to return or exchange and follow the instructions.
- Submit your return request in just four simple steps.
- Once approved, you'll receive email updates with shipping guidelines.
What Items Are Eligible for Return?
- Items in their original, unused condition.
- Items with all original tags and packaging intact.
- Defective or faulty items.
You have 30 days from the date of delivery to request a return.
What Items Are Non-Returnable?
- Outlet or discounted items.
- Items that have been worn, washed, altered, or damaged after delivery.
- Items without original tags or packaging.
- Custom-made or personalized items.
- Gift cards.
Exchanges
Want a different size or style? Submit your exchange request, and once approved, your replacement will be shipped. The fastest way to get what you need is to return your item and place a new order.
Refund Options
We offer flexible refund solutions:
- Refunds to your original payment method are issued within 1-7 business days after the returned items are received and inspected by our team. When the refunded amount reaches your account depends on your payment provider.
- Refunds via a Simple Moderne gift card are available instantly after the return is received and processed, with 20% added value, including compensation for return shipping costs.
- Refunds as store credit.
Return Shipping
While customers are not required to provide a tracking number, we strongly recommend it to ensure the return is traceable in case of any issues. Always save the receipt provided by the shipping company as evidence until your return is processed and marked as received.
Although we cannot reimburse return shipping costs, we’re happy to add the shipping amount to your purchase value if you choose to be refunded via a Simple Moderne gift card.
Defective, Damaged, or Lost Items
- For defective or incorrect items, contact us within 7 days of delivery with photos and a description of the issue.
- For lost or stolen items, gather evidence and reach out to us immediately for assistance.
A Note on Outlet Items
To maintain the sustainability and affordability of our outlet section, we cannot accept returns for outlet items. By purchasing from this section, you agree to these terms.
Thank you for choosing Simple Moderne and supporting mindful fashion!
